If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.

The balance of power is shifting toward consumers and away from companies The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.

On the Internet, companies are scale businesses, characterized by high fixed costs and relatively low variable costs. You can be two sizes: You can be big, or you can be small. It's very hard to be medium. A lot of medium-sized companies had the financing rug pulled out from under them before they could get big.

Obsess about customers, not competitors.

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

I believe you have to be willing to be misunderstood if you're going to innovate.

I love my life. I love being an inventor.