If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.

In Seattle you haven't had enough coffee until you can thread a sewing machine while it's running.

There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.

I think that, ah, I'm a very goofy sort of person in many ways.

A company shouldn't get addicted to being shiny, because shiny doesn't last.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.