If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.

The thing about inventing is you have to be both stubborn and flexible. The hard part is figuring out when to be which.

All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.

Effective process is not bureaucracy. Bureaucracy is senseless process.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

Millions of people were inspired by the Apollo Program. I was five years old when I watched Apollo 11 unfold on television, and without any doubt it was a big contributor to my passions for science, engineering, and exploration.

There are two ways to extend a business. Take inventory of what you're good at and extend out from your skills. Or determine what your customers need and work backward, even if it requires learning new skills. Kindle is an example of working backward.