I'm skeptical that the novel will be 're-invented.'

I don't want to use my creative energy on somebody else's user interface.

The human brain is an incredible pattern-matching machine.

It's harder to be kind than clever

If you're truly obsessed over customers, it'll cover a lot of errors.

Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.

I think there are going to be a bunch of tablet-like devices. It's really a different product category.