I'm skeptical that the novel will be 're-invented.'

If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.

I believe you have to be willing to be misunderstood if you're going to innovate.

One of the things it was obvious you could do with an online store is have a much more complete selection.

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

If you want to be inventive, you have to be willing to fail.

A company shouldn't get addicted to being shiny, because shiny doesn't last.