Are you lazy or just incompetent?

The balance of power is shifting toward consumers and away from companies The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.

There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally focused, and if they reach critical mass, they can tip the whole company.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

In the end, we are our choices.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

If you can't feed a team with two pizzas, it's too large.