People who are right most of the time are people who change their minds often

Cleverness is a gift, kindness is a choice.

We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.

A lot of people – and I’m just not one of them – believe that you should live for the now. I think what you do is think about the great expanse of time ahead of you and try to make sure that you’re planning for that in a way that’s going to leave you ultimately satisfied. This is the way it works for me.

If you think about the long term then you can really make good life decisions that you won’t regret later.

If you're long-term oriented, customer interests and shareholder interests are aligned.

Where you are going to spend your time and your energy is one of the most important decisions you get to make in life.