People who are right most of the time are people who change their minds often

If you never want to be criticized, for goodness sake don't do anything new.

If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.

If you have a business model that relies on customers being misinformed, you better start working on changing your business model.

I think there are going to be a bunch of tablet-like devices. It's really a different product category.

I strongly believe that missionaries make better products. They care more. For a missionary, it's not just about the business. There has to be a business, and the business has to make sense, but that's not why you do it. You do it because you have something meaningful that motivates you.

But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.