The balance of power is shifting toward consumers and away from companies The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.

I try to spend my time on areas that I think are important for the future, and where I think I can add value.

What consumerism really is, at its worst is getting people to buy things that don't actually improve their lives.

The Internet is disrupting every media industry...people can complain about that, but complaining is not a strategy. And Amazon is not happening to book selling, the future is happening to book selling.

Cultures aren’t so much planned as they evolve from that early set of people.

I don't want to use my creative energy on somebody else's user interface.

We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.