But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.
Infrastructure web services had to happen.
It's not an experiment if you know it's going to work.
Life's too short to hang out with people who aren't resourceful.
Will you be clever at the expense of others, or will you be kind?
Ebooks had to happen.