I don't know about you, but most of my exchanges with cashiers are not that meaningful.

All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.

We were hoping to build a small profitable company; and of course, what we've done is build a large, unprofitable company.

I don't know about you, but most of my exchanges with cashiers are not that meaningful.

We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.

There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally focused, and if they reach critical mass, they can tip the whole company.

One of the things that I hope will distinguish Amazon.com is that we continue to be a company that defies easy analogy. This requires a lot of innovation, and innovation requires a lot of random walk.