If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.

We change our tools and then our tools change us.

Go to bed early and wake up early. The morning hours are good.

The people who are right a lot often change their minds.

Are you lazy or just incompetent?

In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts

Infrastructure web services had to happen.