If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.

If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.

The smartest people are constantly revising their understanding, reconsidering a problem they thought they’d already solved. They’re open to new points of view, new information, new ideas, contradictions, and challenges to their own way of thinking.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

Everything you are comes from your choices.

People don't want gadgets, they want services.

If you only do things where you know the answer in advance, your company goes away.