Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.

I’d rather interview 50 people and not hire anyone than hire the wrong person.

I like to be counted on.

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

I knew that if I failed I wouldn't regret that, but I knew the one thing I might regret is not trying.

For people who are readers, reading is important to them.

Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity and correspondingly stronger returns on invested capital.