Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.

I've not seen an effective manager or leader who can't spend some fraction of time down in the trenches... If they don't do that they get out of touch with reality, and their whole thought and management process becomes abstract and disconnected.

I feel like in one year it's very easy to go from Internet poster boy to Internet piсata.

If you can't feed a team with two pizzas, it's too large.

What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming.

We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.

I told all of our original investors that they would lose their money for sure.