If you're truly obsessed over customers, it'll cover a lot of errors.

Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.

Above all else, align with customers. Win when they win. Win only when they win.

If you want to be inventive, you have to be willing to fail.

I definitely believe people should pay for copyrighted works. And the laws are sufficient: They already require you to pay for copyright work. There's no confusion. The problem is...it's a heck of a lot easier to steal MP3s than to buy them.

The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated.

If you invent frequently and are willing to fail, then you never get to that point where you really need to bet the whole company.