If you're truly obsessed over customers, it'll cover a lot of errors.

The human brain is an incredible pattern-matching machine.

We are pioneers and the history of pioneers is not that good.

Our biggest cost is not power, or servers, or people. It's lack of utilization. It dominates all other costs.

There are a whole bunch of people who don't like to shop. But there are also people, maybe, who even do like to shop but are very time pressured. And so shopping online can save people time.

People loved their horses, too. But you don't keep riding your horse to work just because you love it.

Obsess about customers, not competitors.