We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.

I'm skeptical that the novel will be 're-invented.'

Failure comes part and parcel with invention. It’s not optional.

Things never go smoothly.

Though we are optimistic, we must remain vigilant and maintain a sense of urgency.

If you never want to be criticized, for goodness sake don't do anything new.

I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.