We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.

People who were right a lot of the time were people who often changed their minds.

If you can't feed a team with two pizzas, it's too large.

The smartest people are constantly revising their understanding, reconsidering a problem they thought they’d already solved. They’re open to new points of view, new information, new ideas, contradictions, and challenges to their own way of thinking.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

Feel free to cover Amazon any way you want. Feel free to cover Jeff Bezos any way you want.

We change our tools and then our tools change us.