We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.

If you only do things where you know the answer in advance, your company goes away.

I'm going to go do this crazy thing. I'm going to start this company selling books online.

It's hard to find things that won't sell online.

The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That's approaching evil.

Read the Declaration of Independence to your children as a tradition every Fourth of July. Make sure they understand why the word "pursuit" precedes the word "happiness."

Seek instant gratification - or the elusive promise of it - and chances are you'll find a crowd there ahead of you.