Seek instant gratification - or the elusive promise of it - and chances are you'll find a crowd there ahead of you.

If you have a business model that relies on customers being misinformed, you better start working on changing your business model.

If you double the number of experiments you do per year you're going to double your inventiveness.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

When you receive criticism from well-meaning people, it pays to ask, ‘Are they right?’ And if they are, you need to adapt what they’re doing. If they’re not right, if you really have conviction that they’re not right, you need to have that long-term willingness to be misunderstood. It’s a key part of invention.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

I wouldn't be surprised if history records Tim Berners-Lee as the second Gutenberg.