It's harder to be kind than clever

People loved their horses, too. But you don't keep riding your horse to work just because you love it.

In the end, we are our choices.

I don't buy stocks, I make stocks.

... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

Though we are optimistic, we must remain vigilant and maintain a sense of urgency.