There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.

Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.

Your brand is what people say about you when you're not in the room

Any business plan won't survive its first encounter with reality. The reality will always be different. It will never be the plan.

We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.

If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.

Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.