There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.

Things never go smoothly.

If you're truly obsessed over customers, it'll cover a lot of errors.

On the Internet, companies are scale businesses, characterized by high fixed costs and relatively low variable costs. You can be two sizes: You can be big, or you can be small. It's very hard to be medium. A lot of medium-sized companies had the financing rug pulled out from under them before they could get big.

I’m a big fan of all-you-can-eat plans, because they’re simpler for customers.

If you can't feed a team with two pizzas, it's too large.

I've not seen an effective manager or leader who can't spend some fraction of time down in the trenches... If they don't do that they get out of touch with reality, and their whole thought and management process becomes abstract and disconnected.