I wanted to project myself forward to age 80 and say, ‘OK, I’m looking back on my life. I want to minimise the number of regrets I have.’ And I knew that when I was 80, I was not going to regret having tried this. I was not going to regret trying to participate in this thing called the Internet that I thought was going to be a really big deal. I knew that if I failed, I wouldn’t regret that. But I knew the one thing I might regret is not ever having tried. I knew that that would haunt me every day.

The death knell for any enterprise is to glorify the past -- no matter how good it was.

Things never go smoothly.

E-mail has some magical ability to turn off the politeness gene in a human being.

Entrepreneurs must be willing to be misunderstood for long periods of time.

You know, we love stories and we love narrative; we love to get lost in an author's world.

The balance of power is shifting toward consumers and away from companies The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.