Effective process is not bureaucracy. Bureaucracy is senseless process.

Invention is by its very nature disruptive. If you want to be understood at all times, then don't do anything new.

If you're truly obsessed over customers, it'll cover a lot of errors.

And I still buy books at B&N, Borders and Elliot Bay ... I probably shouldn't admit this. But I don't care. I love great bookstores.

Mediocre theoretical physicists make no progress. They spend all their time understanding other people's progress.

Things never go smoothly.

E-mail has some magical ability to turn off the politeness gene in a human being.