There'll always be serendipity involved in discovery.

We can't be in survival mode. We have to be in growth mode.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

What consumerism really is, at its worst is getting people to buy things that don't actually improve their lives.

My own view is that every company requires a long-term view.

If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

Not the outcome any of us wanted.