There'll always be serendipity involved in discovery.

In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts

If you think about the long term then you can really make good life decisions that you won’t regret later.

I'm skeptical that the novel will be "re­invented." If you start thinking about a medical textbook or something, then, yes, I think that's ripe for reinvention. You can imagine animations of a beating heart. But I think the novel will thrive in its current form. That doesn't mean that there won't be new narrative inventions as well. But I don't think they'll displace the novel.

The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?

I knew that if I failed I wouldn't regret that, but I knew the one thing I might regret is not trying.

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