There'll always be serendipity involved in discovery.

People don't want gadgets, they want services.

Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities.

Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.

I knew that if I failed I wouldn't regret that, but I knew the one thing I might regret is not trying.

People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.

Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.