Any business plan won't survive its first encounter with reality. The reality will always be different. It will never be the plan.

Feel free to cover Amazon any way you want. Feel free to cover Jeff Bezos any way you want.

Failure comes part and parcel with invention. It’s not optional.

I think that, ah, I'm a very goofy sort of person in many ways.

What we need to do is always lean into the future; when the world changes around you and when it changes against you - what used to be a tail wind is now a head wind - you have to lean into that and figure out what to do because complaining isn't a strategy.

Life's too short to hang out with people who aren't resourceful.

... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.