Any business plan won't survive its first encounter with reality. The reality will always be different. It will never be the plan.

For people who are readers, reading is important to them.

We can't be in survival mode. We have to be in growth mode.

A company shouldn't get addicted to being shiny, because shiny doesn't last.

If you're truly obsessed over customers, it'll cover a lot of errors.

If you only do things where you know the answer in advance, your company goes away.

Be proud of your choices, not your gifts.