... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.

The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.

You're not going to make Hemingway better by adding animations.

I think that, ah, I'm a very goofy sort of person in many ways.

You can work long, hard, or smart, but at Amazon.com you can’t choose two out of three.

The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That's approaching evil.

Strip malls are history.