... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.

We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards.

We are at the 1908 Hurley washing machine stage with the Internet.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

We were hoping to build a small profitable company; and of course, what we've done is build a large, unprofitable company.

If you want to be inventive, you have to be willing to fail.

It's perfectly healthy-encouraged, even- to have an idea tomorrow that contradicted your idea today