... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.

All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.

I think that, ah, I'm a very goofy sort of person in many ways.

There are two ways to extend a business. Take inventory of what you're good at and extend out from your skills. Or determine what your customers need and work backward, even if it requires learning new skills. Kindle is an example of working backward.

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

I feel like in one year it's very easy to go from Internet poster boy to Internet piсata.

Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity and correspondingly stronger returns on invested capital.