The framework I found which made the decision incredibly easy was what I called — which only a nerd would call — a “regret minimization framework.” So, I wanted to project myself forward to age 80 and say, “Okay, now I’m looking back on my life. I want to have minimized the number of regrets I have.”

We can't be in survival mode. We have to be in growth mode.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

Work hard, have fun and make history.

Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.

I’m a big fan of all-you-can-eat plans, because they’re simpler for customers.

The great thing about fact-based decisions is that they overrule the hierarchy.