The framework I found which made the decision incredibly easy was what I called — which only a nerd would call — a “regret minimization framework.” So, I wanted to project myself forward to age 80 and say, “Okay, now I’m looking back on my life. I want to have minimized the number of regrets I have.”

I strongly believe that missionaries make better products. They care more. For a missionary, it's not just about the business. There has to be a business, and the business has to make sense, but that's not why you do it. You do it because you have something meaningful that motivates you.

If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.

For every leader in the company, not just for me, there are decisions that can be made by analysis. These are the best kinds of decisions!

Our biggest cost is not power, or servers, or people. It's lack of utilization. It dominates all other costs.

We were hoping to build a small profitable company; and of course, what we've done is build a large, unprofitable company.

It’s very important for entrepreneurs to be realistic. So if you believe on that first day while you’re writing the business plan that there’s a 70 percent chance that the whole thing will fail, then that kind of relieves the pressure of self-doubt.