If you think about the long term then you can really make good life decisions that you won’t regret later.

If you only do things where you know the answer in advance, your company goes away.

The thing about inventing is you have to be both stubborn and flexible. The hard part is figuring out when to be which.

Will you be clever at the expense of others, or will you be kind?

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.