If you think about the long term then you can really make good life decisions that you won’t regret later.

A company shouldn't get addicted to being shiny, because shiny doesn't last.

Seek instant gratification - or the elusive promise of it - and chances are you'll find a crowd there ahead of you.

Any business plan won't survive its first encounter with reality. The reality will always be different. It will never be the plan.

If you double the number of experiments you do per year you're going to double your inventiveness.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.