The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

The world is littered with corpses that predicted technology in a particular arena was done. If there's another gigantic step change out there, we don't yet know what it is.

To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.

It's perfectly healthy-encouraged, even- to have an idea tomorrow that contradicted your idea today

All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.

Strip malls are history.

Good ideas will always get funded, so that's not going to be a problem. But you will see that it will be harder and harder for bad ideas to get funded.