The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

If you don't understand the details of your business you are going to fail.

Amazon.com strives to be the e-commerce destination where consumers can find and discover anything they want to buy online.

Your brand is what people say about you when you're not in the room

I try to spend my time on areas that I think are important for the future, and where I think I can add value.

Feel free to cover Amazon any way you want. Feel free to cover Jeff Bezos any way you want.

I think one of the things people don't understand is we can build more shareholder value by lowering product prices than we can by trying to raise margins. It's a more patient approach, but we think it leads to a stronger, healthier company. It also serves customers much, much better.