The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

If you invent frequently and are willing to fail, then you never get to that point where you really need to bet the whole company.

I don't know about you, but most of my exchanges with cashiers are not that meaningful.

Your brand is formed primarily, not by what your company says about itself, but what the company does.

I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.

Cultures, for better or worse, are very stable.

If you look at academic studies, you can see that stock prices are most closely correlated with cash flow. It's such a straightforward number. Cash flow is what will drive shareholder returns.