The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

If you're long-term oriented, customer interests and shareholder interests are aligned.

No, communication is terrible!

You're not going to make Hemingway better by adding animations.

If you are going to do large-scale invention, you have to be willing to do three things: You must be willing to fail; you have to be willing to think long term; and you have to be willing to be misunderstood for long periods of time.

Though we are optimistic, we must remain vigilant and maintain a sense of urgency.

Things never go smoothly.