What consumerism really is, at its worst is getting people to buy things that don't actually improve their lives.

Though we are optimistic, we must remain vigilant and maintain a sense of urgency.

I definitely believe people should pay for copyrighted works. And the laws are sufficient: They already require you to pay for copyright work. There's no confusion. The problem is...it's a heck of a lot easier to steal MP3s than to buy them.

If you decide that you're going to do only the things you know are going to work, you're going to leave a lot of opportunity on the table.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

Effective process is not bureaucracy. Bureaucracy is senseless process.

If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.