What consumerism really is, at its worst is getting people to buy things that don't actually improve their lives.

I think that, ah, I'm a very goofy sort of person in many ways.

The Internet is disrupting every media industry...people can complain about that, but complaining is not a strategy. And Amazon is not happening to book selling, the future is happening to book selling.

You know, we love stories and we love narrative; we love to get lost in an author's world.

There is no map, and charting a path ahead will not be easy. We will need to invent, which means we will need to experiment.

If you only do things where you know the answer in advance, your company goes away.

If you have a business model that relies on customers being misinformed, you better start working on changing your business model.