I think if people read more, that is a better world.
One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
The thing about inventing is you have to be both stubborn and flexible. The hard part is figuring out when to be which.
We are pioneers and the history of pioneers is not that good.
Focusing on the customer makes a company more resilient.
People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.