Your margin is my opportunity.

It's harder to be kind than clever

... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.

The great thing about fact-based decisions is that they overrule the hierarchy.

I knew that if I failed I wouldn't regret that, but I knew the one thing I might regret is not trying.

What's dangerous is not to evolve.

We are at the 1908 Hurley washing machine stage with the Internet.