Your margin is my opportunity.

Seek instant gratification - or the elusive promise of it - and chances are you'll find a crowd there ahead of you.

If we think long term, we can accomplish things that we couldn't otherwise accomplish.

But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.

Cultures, for better or worse, are very stable.

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

I like having the digital camera on my smart phone, but I also like having a dedicated camera for when I want to take real pictures.