If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

Cleverness is a gift, kindness is a choice. Gifts are easy-they're given after all. Choices can be hard.

I think that, ah, I'm a very goofy sort of person in many ways.

Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.

The people who are right a lot often change their minds.

Amazon.com strives to be the e-commerce destination where consumers can find and discover anything they want to buy online.

I've not seen an effective manager or leader who can't spend some fraction of time down in the trenches... If they don't do that they get out of touch with reality, and their whole thought and management process becomes abstract and disconnected.