Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities.

I’d rather interview 50 people and not hire anyone than hire the wrong person.

You're not going to make Hemingway better by adding animations.

I think if people read more, that is a better world.

Our garage was basically science fair central.

You have to use your judgment. In cases like that, we say, 'let's be simple minded. We know this is a feature that's good for customers. Let's do it.

The great thing about fact-based decisions is that they overrule the hierarchy.