We are stubborn on vision. We are flexible on details.

Cultures, for better or worse, are very stable.

We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.

What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming.

When you receive criticism from well-meaning people, it pays to ask, ‘Are they right?’ And if they are, you need to adapt what they’re doing. If they’re not right, if you really have conviction that they’re not right, you need to have that long-term willingness to be misunderstood. It’s a key part of invention.

If you think about the long term then you can really make good life decisions that you won’t regret later.

Our vision is every book ever printed in any language [fetched and viewable on our eBook Kindle device] in under 60 seconds.