We are stubborn on vision. We are flexible on details.

To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.

Percentage margins are not one of the things we are seeking to optimize. It’s the absolute dollar free cash flow per share that you want to maximize, and if you can do that by lowering margins, we would do that. So if you could take the free cash flow, that’s something that investors can spend. Investors can’t spend percentage margins.

The great thing about fact-based decisions is that they overrule the hierarchy.

The people who are right a lot often change their minds.

Be proud of your choices, not your gifts.

If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.