We are pioneers and the history of pioneers is not that good.

I think that, ah, I'm a very goofy sort of person in many ways.

If you never want to be criticized, for goodness sake don't do anything new.

You don't want to negotiate the price of simple things you buy every day.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

It is very difficult to get people to focus on the most important things when you're in boom times.

I don't know about you, but most of my exchanges with cashiers are not that meaningful.