We are pioneers and the history of pioneers is not that good.

I wanted to project myself forward to age 80 and say, ‘OK, I’m looking back on my life. I want to minimise the number of regrets I have.’ And I knew that when I was 80, I was not going to regret having tried this. I was not going to regret trying to participate in this thing called the Internet that I thought was going to be a really big deal. I knew that if I failed, I wouldn’t regret that. But I knew the one thing I might regret is not ever having tried. I knew that that would haunt me every day.

The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.

We also have no incentive compensation of any kind. And the reason we don’t is because it is detrimental to teamwork.

If you're long-term oriented, customer interests and shareholder interests are aligned.

Read the Declaration of Independence to your children as a tradition every Fourth of July. Make sure they understand why the word "pursuit" precedes the word "happiness."

Cultures aren’t so much planned as they evolve from that early set of people.