If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

There is no map, and charting a path ahead will not be easy. We will need to invent, which means we will need to experiment.

For people who are readers, reading is important to them.

I told all of our original investors that they would lose their money for sure.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

Focusing on the customer makes a company more resilient.

The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated.