If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

No, communication is terrible!

The death knell for any enterprise is to glorify the past -- no matter how good it was.

We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.

There'll always be serendipity involved in discovery.

We are pioneers and the history of pioneers is not that good.

Determine what your customers need, and work backwards.