If you're going to invest in an Internet stock, you must be a long-term investor.

Many of the traits that make Amazon unusual are now deeply ingrained in the culture. In fact, if I wanted to change them, I couldn't. The cultures are self-reinforcing, and that's a good thing.

For every leader in the company, not just for me, there are decisions that can be made by analysis. These are the best kinds of decisions!

You know, we love stories and we love narrative; we love to get lost in an author's world.

There are a whole bunch of people who don't like to shop. But there are also people, maybe, who even do like to shop but are very time pressured. And so shopping online can save people time.

You cannot make a business case that you should be who you are not

Life's too short to hang out with people who aren't resourceful.