If you're going to invest in an Internet stock, you must be a long-term investor.

What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming.

Life's too short to hang out with people who aren't resourceful.

Focusing on the customer makes a company more resilient.

Good ideas will always get funded, so that's not going to be a problem. But you will see that it will be harder and harder for bad ideas to get funded.

But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.

We've had three big ideas at Amazon that we've stuck with for 18 years, and thy're the reason we're successful: Put the customer first. Invent. And be patient.