Do something you're very passionate about, and don't try to chase what is kind of the "hot passion" of the day.

The great thing about fact-based decisions is that they overrule the hierarchy.

... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.

I'm skeptical that the novel will be "re­invented." If you start thinking about a medical textbook or something, then, yes, I think that's ripe for reinvention. You can imagine animations of a beating heart. But I think the novel will thrive in its current form. That doesn't mean that there won't be new narrative inventions as well. But I don't think they'll displace the novel.

Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.

I don't know about you, but most of my exchanges with cashiers are not that meaningful.

I don't buy stocks, I make stocks.