You have to use your judgment. In cases like that, we say, 'let's be simple minded. We know this is a feature that's good for customers. Let's do it.
Jeff BezosThe best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
Jeff BezosThe most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.
Jeff Bezos