I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.
Effective process is not bureaucracy. Bureaucracy is senseless process.
If you're going to invest in an Internet stock, you must be a long-term investor.
Failure comes part and parcel with invention. It’s not optional.
We can't be in survival mode. We have to be in growth mode.
Focusing on the customer makes a company more resilient.