The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.

If you look at academic studies, you can see that stock prices are most closely correlated with cash flow. It's such a straightforward number. Cash flow is what will drive shareholder returns.

We've got thousands of investors counting on us. And we're a team of thousands of employees all counting on each other. That's fun.

Strip malls are history.

You know, we love stories and we love narrative; we love to get lost in an author's world.

If you only do things where you know the answer in advance, your company goes away.