The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

You want to look at what other companies are doing. It's very important not to be hermetically sealed. But you don't want to look at it as if, 'OK, we're going to copy that.' You want to look at it and say, 'That's very interesting. What can we be inspired to do as a result of that?' And then put your own unique twist on it.

Be proud of your choices, not your gifts.

There are a whole bunch of people who don't like to shop. But there are also people, maybe, who even do like to shop but are very time pressured. And so shopping online can save people time.

Do something you're very passionate about, and don't try to chase what is kind of the "hot passion" of the day.

We can't be in survival mode. We have to be in growth mode.

The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.