Focusing on the customer makes a company more resilient.

For every leader in the company, not just for me, there are decisions that can be made by analysis. These are the best kinds of decisions!

The death knell for any enterprise is to glorify the past -- no matter how good it was.

Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.

I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're going to invent, it means you're going to experiment, and if you're going to experiment, you're going to fail, and if you're going to fail, you have to think long term.

Strip malls are history.

The thing about inventing is you have to be both stubborn and flexible. The hard part is figuring out when to be which.