People who were right a lot of the time were people who often changed their minds.
Not the outcome any of us wanted.
If you never want to be criticized, for goodness sake don't do anything new.
It's harder to be kind than clever
I think one of the things people don't understand is we can build more shareholder value by lowering product prices than we can by trying to raise margins. It's a more patient approach, but we think it leads to a stronger, healthier company. It also serves customers much, much better.
It is very difficult to get people to focus on the most important things when you're in boom times.