Our point of view is we will sell more if we help people make purchasing decisions.

Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities.

Above all else, align with customers. Win when they win. Win only when they win.

We are at the 1908 Hurley washing machine stage with the Internet.

If you can't feed a team with two pizzas, it's too large.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

I don't know about you, but most of my exchanges with cashiers are not that meaningful.