If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

It is very difficult to get people to focus on the most important things when you're in boom times.

The killer app that got the world ready for appliances was the light bulb. So the light bulb is what wired the world. And they weren't thinking about appliances when they wired the world. They were really thinking about - they weren't putting electricity into the home. They were putting lighting into the home.

Though we are optimistic, we must remain vigilant and maintain a sense of urgency.

For every leader in the company, not just for me, there are decisions that can be made by analysis. These are the best kinds of decisions!

In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts

The thing about inventing is you have to be both stubborn and flexible. The hard part is figuring out when to be which.