You know, we love stories and we love narrative; we love to get lost in an author's world.

Advertising is the price you pay for unremakable thinking.

The people who are right a lot often change their minds.

Maintain a firm grasp of the obvious at all times.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

The Internet is disrupting every media industry...people can complain about that, but complaining is not a strategy. And Amazon is not happening to book selling, the future is happening to book selling.

Not the outcome any of us wanted.