Your brand is what people say about you when you're not in the room
Strip malls are history.
But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.
We are pioneers and the history of pioneers is not that good.
If you want to be inventive, you have to be willing to fail.
The death knell for any enterprise is to glorify the past -- no matter how good it was.