E-mail has some magical ability to turn off the politeness gene in a human being.

I don't buy stocks, I make stocks.

If you're long-term oriented, customer interests and shareholder interests are aligned.

One of the huge mistakes people make is that they try to force an interest on themselves. You don't choose your passions; your passions choose you.

If you have a business model that relies on customers being misinformed, you better start working on changing your business model.

You have to use your judgment. In cases like that, we say, 'let's be simple minded. We know this is a feature that's good for customers. Let's do it.

What we need to do is always lean into the future; when the world changes around you and when it changes against you - what used to be a tail wind is now a head wind - you have to lean into that and figure out what to do because complaining isn't a strategy.