E-mail has some magical ability to turn off the politeness gene in a human being.

Your brand is formed primarily, not by what your company says about itself, but what the company does.

I don't want to use my creative energy on somebody else's user interface.

You want to look at what other companies are doing. It's very important not to be hermetically sealed. But you don't want to look at it as if, 'OK, we're going to copy that.' You want to look at it and say, 'That's very interesting. What can we be inspired to do as a result of that?' And then put your own unique twist on it.

There is no map, and charting a path ahead will not be easy. We will need to invent, which means we will need to experiment.

The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated.

Seek instant gratification - or the elusive promise of it - and chances are you'll find a crowd there ahead of you.