E-mail has some magical ability to turn off the politeness gene in a human being.

I don't know about you, but most of my exchanges with cashiers are not that meaningful.

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

A company shouldn't get addicted to being shiny, because shiny doesn't last.

The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated.

Percentage margins are not one of the things we are seeking to optimize. It’s the absolute dollar free cash flow per share that you want to maximize, and if you can do that by lowering margins, we would do that. So if you could take the free cash flow, that’s something that investors can spend. Investors can’t spend percentage margins.

There are a whole bunch of people who don't like to shop. But there are also people, maybe, who even do like to shop but are very time pressured. And so shopping online can save people time.