The death knell for any enterprise is to glorify the past -- no matter how good it was.

I believe you have to be willing to be misunderstood if you're going to innovate.

Part of company culture is path-dependent. It’s the lessons you learn along the way.

We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.

I like to be counted on.

I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.

If you don't understand the details of your business you are going to fail.