The death knell for any enterprise is to glorify the past -- no matter how good it was.

I don't know about you, but most of my exchanges with cashiers are not that meaningful.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.

A lot of people – and I’m just not one of them – believe that you should live for the now. I think what you do is think about the great expanse of time ahead of you and try to make sure that you’re planning for that in a way that’s going to leave you ultimately satisfied. This is the way it works for me.

It's perfectly healthy-encouraged, even- to have an idea tomorrow that contradicted your idea today

There are a whole bunch of people who don't like to shop. But there are also people, maybe, who even do like to shop but are very time pressured. And so shopping online can save people time.