The death knell for any enterprise is to glorify the past -- no matter how good it was.

I feel like in one year it's very easy to go from Internet poster boy to Internet piсata.

Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.

We've had three big ideas at Amazon that we've stuck with for 18 years, and thy're the reason we're successful: Put the customer first. Invent. And be patient.

If you have a business model that relies on customers being misinformed, you better start working on changing your business model.

What we need to do is always lean into the future; when the world changes around you and when it changes against you - what used to be a tail wind is now a head wind - you have to lean into that and figure out what to do because complaining isn't a strategy.

Our point of view is we will sell more if we help people make purchasing decisions.