What consumerism really is, at its worst is getting people to buy things that don't actually improve their lives.
We can't be in survival mode. We have to be in growth mode.
Determine what your customers need, and work backwards.
There'll always be serendipity involved in discovery.
If you double the number of experiments you do per year you're going to double your inventiveness.
If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.