We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards.

If you're truly obsessed over customers, it'll cover a lot of errors.

Obsess about customers, not competitors.

But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.

We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.

If you're not doing something that people will remark on, then it's going to be hard to generate word of mouth.

I’d rather interview 50 people and not hire anyone than hire the wrong person.