What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming.

I think that, ah, I'm a very goofy sort of person in many ways.

Your margin is my opportunity.

Am I going to regret leaving Wall Street? No. Will I regret missing the beginning of the Internet? Yes.

But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

No, communication is terrible!