What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming.

The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.

If you have a business model that relies on customers being misinformed, you better start working on changing your business model.

Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.

You cannot make a business case that you should be who you are not

Our point of view is we will sell more if we help people make purchasing decisions.

I’d rather interview 50 people and not hire anyone than hire the wrong person.