If we think long term, we can accomplish things that we couldn't otherwise accomplish.

You want to look at what other companies are doing. It's very important not to be hermetically sealed. But you don't want to look at it as if, 'OK, we're going to copy that.' You want to look at it and say, 'That's very interesting. What can we be inspired to do as a result of that?' And then put your own unique twist on it.

Invention is by its very nature disruptive. If you want to be understood at all times, then don't do anything new.

If you have a business model that relies on customers being misinformed, you better start working on changing your business model.

Not the outcome any of us wanted.

My own view is that every company requires a long-term view.

The people who are right a lot often change their minds.