If we think long term, we can accomplish things that we couldn't otherwise accomplish.

I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.

Our biggest cost is not power, or servers, or people. It's lack of utilization. It dominates all other costs.

If you don't understand the details of your business you are going to fail.

Effective process is not bureaucracy. Bureaucracy is senseless process.

People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.

One of the huge mistakes people make is that they try to force an interest on themselves. You don't choose your passions; your passions choose you.