There'll always be serendipity involved in discovery.
Ebooks had to happen.
What consumerism really is, at its worst is getting people to buy things that don't actually improve their lives.
Be proud of your choices, not your gifts.
We've got thousands of investors counting on us. And we're a team of thousands of employees all counting on each other. That's fun.
But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.