All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.

We are stubborn on vision. We are flexible on details.

Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.

Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.

A company shouldn't get addicted to being shiny, because shiny doesn't last.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

The death knell for any enterprise is to glorify the past -- no matter how good it was.