I'm not prepared to make any multi-decade commitments.

I think that, ah, I'm a very goofy sort of person in many ways.

One of the things that I hope will distinguish Amazon.com is that we continue to be a company that defies easy analogy. This requires a lot of innovation, and innovation requires a lot of random walk.

Not the outcome any of us wanted.

I strongly believe that missionaries make better products. They care more. For a missionary, it's not just about the business. There has to be a business, and the business has to make sense, but that's not why you do it. You do it because you have something meaningful that motivates you.

I think if people read more, that is a better world.

E-mail has some magical ability to turn off the politeness gene in a human being.