I'm not prepared to make any multi-decade commitments.

There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally focused, and if they reach critical mass, they can tip the whole company.

... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.

We like to pioneer, we like to explore, we like to go down dark alleys and see what's on the other side.

I wouldn't be surprised if history records Tim Berners-Lee as the second Gutenberg.

If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.

The human brain is an incredible pattern-matching machine.