The Internet is disrupting every media industry...people can complain about that, but complaining is not a strategy. And Amazon is not happening to book selling, the future is happening to book selling.

I like to be counted on.

I think one of the things people don't understand is we can build more shareholder value by lowering product prices than we can by trying to raise margins. It's a more patient approach, but we think it leads to a stronger, healthier company. It also serves customers much, much better.

I'm not prepared to make any multi-decade commitments.

It's not an experiment if you know it's going to work.

Am I going to regret leaving Wall Street? No. Will I regret missing the beginning of the Internet? Yes.

If you want to be inventive, you have to be willing to fail.