Invention is by its very nature disruptive. If you want to be understood at all times, then don't do anything new.

We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.

Seek instant gratification - or the elusive promise of it - and chances are you'll find a crowd there ahead of you.

If you want to be inventive, you have to be willing to fail.

Infrastructure web services had to happen.

We like to pioneer, we like to explore, we like to go down dark alleys and see what's on the other side.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.