You want to look at what other companies are doing. It's very important not to be hermetically sealed. But you don't want to look at it as if, 'OK, we're going to copy that.' You want to look at it and say, 'That's very interesting. What can we be inspired to do as a result of that?' And then put your own unique twist on it.

Failure comes part and parcel with invention. It’s not optional.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?

I went to Princeton specifically to study physics.

The death knell for any enterprise is to glorify the past -- no matter how good it was.

Strip malls are history.