Maintain a firm grasp of the obvious at all times.

I’m a big fan of all-you-can-eat plans, because they’re simpler for customers.

We were hoping to build a small profitable company; and of course, what we've done is build a large, unprofitable company.

We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.

I strongly believe that missionaries make better products. They care more. For a missionary, it's not just about the business. There has to be a business, and the business has to make sense, but that's not why you do it. You do it because you have something meaningful that motivates you.

We are at the 1908 Hurley washing machine stage with the Internet.

You don't want to negotiate the price of simple things you buy every day.