For profits think, "We've got to find that finest talent available, pay them what they're worth, and put them into their daily solutions. " Apply the Who to the What.
Listen more than you talk.
Non-profits find the very best Who and put them on their Boards because they don't want to pay them.
Excellence requires us to prepare in advance.
Non-profit organizations think like non-profit organizations. That's the problem.
The church should train the Ritz Carlton on how to serve people.